Client Testimonials and Comments

Parts Department

• "Just wanted to say thank you for your awesome customer service. When I was unsure of the part, your sales guy (Greg) called my service garage for me to make sure I was ordering the right part. He went above and beyond customer service and I just wanted to thank him."
  Cathy Miller
  
• "I had been uterly abused by 2 other dealerships.  Jason greeted me w/kindness and empathy!"

• "Just keep up the good work.  Big thumbs up to Mr. Munoz"

• "Thank you to Greg & Cody & Anthony for their help!"

• "Mike Halsne always takes care of me. Whoever does the packing does a great job, my order always arrives nice."

• "Danny was knowledgeable & I was given prompt service at the best prices. There's no way to improve that!"

• "Tony provided excellent support.  I never dealt with such a helpful parts person.  He is a true asset to your company."

• "Ordered in the AM, part arrived same day PM-very good, didn't need it that fast but good service!"

• "I was very impressed with Greg Gorman as a salesperson, oustanding customer relations!!--John Giles"

• "Your service is great.  No improvement is needed. Cody is a great salesperson."

• "I'm in SW Florida & buy my parts from Tom's, it's a long way, but the best price and service we have found."

• "I get parts from your company faster than the guy's 15 miles from my location.  

• "Missing part is on the way, your prompt attention is appreciated.  Thanks for not jacking up the price as your competitor did.  We cancelled their order!"

• "Your part department and tech department are very knowledgeable and quick""You’re the only company I will order Isuzu parts from"

• Marty Young at Martin Plumbing Company put this in a letter to one of our outstanding service advisors:  "What a great but challenging year it was for us in 2005.  Looking back, I realized that it would not have been possible without your help in keeping me on the road so I could serve my clients in a timely and professional way.....I have found you are a person with integrity and of good will who wants to do what is fair for both your clients and your company.  So from this point, you have my trust in working on and maintaining my trucks in the future...I have referred a couple of my colleagues to your service.  One of them called last month and thanked me saying he had never received such fantastic service....That testimony solidified my belief in your company.....  So, thanks again for going out of your way in dealing with me and my company.  I am really grateful!"
• "Everything was good and I was able to get my customer back in service 2 days sooner due to your impressive service. Thanks"
  Hevener On Site Auto Repair of Kresgeville, PA
• "Great place to do business with. I will shop with you again." -Tom Cline from Sullivan, Mo
• "Thank you so much for having diagrams for the engine. It was very helpful in finding the right part" ---Jessica Lockner
• "Cesar has excellent customer service skills. Cesar was very helpful. Thank you Cesar! " ---Donna Mandonado
• "You have a wonderful catalog, it was easy to read and identify parts." ---Edmund Abad
  

Service Department

• To whom it may concern-
   
  I blew an exhaust hose out this morning on the way to a job.  I just wanted to say thank you again to Marco, who fit me into the Sat. a.m. schedule, and to Nate for expediting the fix, with enough time to spare for him to also change the oil and filters.
   
  Awesome customer service.  I had to crew on the clock, while the job was being done.....and we were fixed and out with plenty of time to spare to complete our job for the day.
   
  I purchased the truck from your used lot, and it is great to see that service works with sales to support customer loyalty.
   
  I will most assuredly be buying the next truck from Kirk, and I servicing it with Marco.
   
  Best Regards,
  Jim K.

• "One day, while on the lot, I noticed a Ford E350 cutaway van with what appeared to be a 14ft dry van body, trying to nose into the old Mitsubishi-UD sales lot. There was a black Mercedes following closely behind. He then backed out, did a u-turn at the end of the cul-de-sac, and turned into the Isuzu sales lot. The Mercedes, of course, still close behind. I could see that these folks were not sure where they were going – I thought I would lend my assistance. I couldn’t help to notice the mud flaps on this truck were from Peck Road, one of our competitors. I approached the driver of the Mercedes and he said he was here to drop the truck off for service. Evidently he was told by his boss that “these people work on Penske trucks and that’s the type of proven quality and dependability we’re looking for in the servicing of our truck” I gladly gave them directions to our service department and wished them a nice day."

• "We are very happy with all your services--John Marsh"

• "Service was great.  Cashiers were funny and friendly"

• "Fast, courteous, knowledgeable service :-)--Michael Howard"

• "I was very pleased. Thank you for your prompt service.--Fred Scroggin"

• "Excellent service! I could not locate this item anywhere near me, but my son, Greg,located your business on the internet!--James Tomlin"

• "I was very satisfied with the service & price.  Thank you very much"

• "Great Service-Iveco parts are hard to find--U Freight America"

• "I am 100% satisfied! That is very unusual for me.  Keep up the great work!!!"

Sales Department

• Hi Kirk!
  Well, We've already filled the tank  ($80) with gas all the way up and drove it to Wilmington /405 to pick up 78 bails of shavings for the horses!
  Still had room for about 15 bails.  It didn't use that much gas--1/8+tank?
  It was fantastic to have everything enclosed!  (Every 3 weeks!) we usually strap on 2 pallets in a pick up truck.  THIS WAS LUXURY!  DAUGHTER - THRILLED.
  She loves the lift.  It is so user friendly. 
  It's little bouncy in the cab! I wasn't expecting it.
   
  Anyway---big happy reception from daughter & ex---I didn't know if they'd think I was LOONEY or making a great decision.
  Both are making big plans to use it!
   
  After we picked up the truck we went straight to the security alarm guy--all 3 doors are wired and I have remote lock/unlock.  Love it!
  It fits absolutely perfect on the driveway.  I'm still trying to firm up the final logo to airbrush on.
   
  We are all so excited about this truck!  The gas engine will be perfect for my needs.  Thanks so much for making this happen for us!
  It's going to be a great 2008!
  Take care!
  Sandee

• "Salesperson was helpful & had a cheerful attitude"
• "Thanks for your help!!! Great Service"
  To: Brad Skarsten
  From: Oceanside Amtrak Station Employee- Eric Barron